EMPOWERING
DIGITALIZATION
IN INSURANCE

Gartner estimated that by year-end 2020, insurers that fail to replace and fully decommission legacy core and supporting systems will contribute to run costs that exceed over 70% of IT budgets.1 To remain competitive and achieve costs saving, insurers should embrace digital transformation and innovation in their core and distribution systems.

NEXT GENERATION INSURANCE PLATFORM

PCCW Solutions is at the forefront of driving digital transformation across the region. Our Next Generation Insurance Platform offers complete end-to-end solution supporting life insurance sales process from lead acquisition, customer’s financial needs analysis, quotation and benefit illustration to product purchase on any device, anytime anywhere.

Digitalizing end-to-end Customer Journey

2. Customer data

- Needs
- Priority
- Budget

4. Application

- Quote
- App
- KYC (Know Your Customer)

1. Info gathering / fact finding

- Needs analysis
- Goal setting
- Cash flow

3. Analysis

- Recommendation
- Best product combinations
- Product selections

1. Info gathering /
fact finding

- Needs analysis
- Goal setting
- Cash flow

2. Customer Data

- Needs
- Priority
- Budget

3. Analysis

- Recommendation
- Best product combinations
- Product selections

4. Application

- Quote
- App
- KYC (Know Your Customer)

KEY FEATURES OF THE PLATFORM

  • Support multiple devices & OS
  • Straight through processing
  • Simple and intuitive user interface
  • Online and offline access with automatic two-way synchronization
  • Easy configuration of product and form
  • Securely encrypted database

KEY BENEFITS

  • Provide better customer experience with faster quote generation
  • Improve productivities by shortening the typical selling cycle
  • Accelerate product launch to increase competitiveness
  • Achieve substantial cost saving and speed up time to market
  • Increase data accuracy and service levels

CASE STUDY

FWD INSURANCE THAILAND

Throughout the mission to revolutionize the customer journey, PCCW Solutions has empowered FWD Insurance Thailand to pursue its strategy on digital customer experience with our Next Generation Insurance Platform. Read the exclusive interview to find out how FWD Thailand transforms digitally, streamlines processes with automated sales tools and enhances efficiency with policies update.



LEARN MORE

A FORBES 2000 LIFE INSURANCE COMPANY

We assisted a Forbes 2000 life insurance company to build the digital insurance sales platform, accelerating its new product launch from weeks to days. The new platform transformed the producers’ online & offline selling journey and increased their productivity by more than 50%. The system also reduced the on-going IT support cost by 50%.

Source: 1 Insurance CIOs Should Take a Continuous Decommissioning Approach to Core Systems, Published 11 July 2018 by Gartner,
https://www.gartner.com/document/3881977?ref=solrAll&refval=208147193&qid=6d265b29cd1006cc12b143685851b4aa

About PCCW Solutions

We help enterprises grow their business, boost operational efficiencies and enhance customer experience by tailoring solutions to meet their industry’s specific needs, riding on our industry expertise and proven track record of innovation. Contact us to find out how we can help you transform digitally, please email us at pccwsolutions@pccw.com.