Organizations are shifting their investment focus from Information Technology (IT) to Business Technology (BT). The focus of technology innovation moved from core system implementations to the edges of business, where BT creates digital experiences that help to win, serve and retain customers. This report from PCCW Solutions, based on commissioned study conducted by Forrester Consulting*, provides you the insights of how to prioritize the shift from IT to BT and areas which organizations should focus on to accelerate new BT capabilities adoption.