PCCW Solutions' IT Service Management Center is the central point of control and communications to keep a customer's business operating smoothly. PCCW Solutions provides end-to-end support services 7x24 using state-of-the-art infrastructure management tools. We manage systems and network platforms, respond to changes, implement configurations and optimize diverse environments. Our technical teams also provide a 7x24 troubleshooting service to identify snags and their causes. Customers benefit from service resolution, systems performance management, resource management, operational system support, system scripts, database support, applications server support, security server support and technical advice. In addition, we can support the customer's day-to-day administrative IT operations, such as data and backup management and batch job execution. By improving process maturity, customers can enjoy the results of greater discipline in the development process. We resolve faults fast and guarantee maximum uptime.