Customer service is evolving alongside technology. Smart companies know they need rock-solid systems in place to achieve the best possible customer experience and ensure service teams have the resources to provide flawless, real-time interaction that engenders customer satisfaction. Enterprises are now able to raise customer service levels without hassle, thanks to the highly-secure, cloud-based Live Chat System developed by PCCW Solutions.
Compatible with mobile web or app use, this Live Chat System is a form of communication-over-the-internet capability based on real-time, directly-written, language-based online messages that comes complete with a customer service workflow. This allows customer service representatives (CS) to communicate with more than one client at a time.