SAP Seminar: Empowering Omni-channel eCommerce Customer Engagement
28 Apr, 2017 (Friday)
time_icon.png 2:30pm to 4:30pm
place_icon.png Level 1,The Long Beach Commercial Podium, 8 Hoi Fai Rd, Tai Kok Tsui, Kowloon

Today's customers are digitally empowered. Omni-channel digital platform is crucial to fuel eCommerce and drive business growth. It is more important than ever for retailers, eCommerce operators and manufacturers to provide a highly personalized experience to engage and delight customers across every point of interaction.

SAP Hybris enables your omni-channel eCommerce business and empowers you to deliver contextual and personalized customer experiences that boost loyalty and increase sales.

Please join the seminar co-hosted by PCCW Solutions, SAP and Hewlett Packard Enterprise to learn how to use omni–channel and eCommerce platform to increase revenue and maximize customer satisfaction.


2:15pm – 2:30pmRegistration
2:30pm - 2:35pmWelcome speech
2:35pm – 3:05pmTransforming Digital Customer Engagement in the Omni-Channel World and Showcase Demo
by Luke Lam, Solutions Manager, SAP Hybris
3:05pm – 3:30pmTea Break and Demo
3:30pm – 4:00pmPlan ahead and make your life easier with SAP HANA deployment
by Ian Chan, Senior Solution Architect – Technology, Enterprise Group, Hewlett Packard Enterprise
4:00pm – 4:30pmSeven key elements for Digital Transformation
by Godfrey Poon, Vice President, PCCW Solutions


IT professionals from retail and manufacturing industry gathered at PCCW Solutions office on 28 April 2017 for the eCommerce seminar. During the event, speakers from PCCW Solutions, SAP and HP Enterprise shared their insights on how to use omni–channel and eCommerce platform to increase revenue and maximize customer satisfaction.

Luke Lam, Solutions Manager of SAP Hybris talked about how SAP Hybris can help e-Traders to upgrade their cross boarder business in digital worlds

Ian Chan, Senior Solution Architect of Hewlett Packard Enterprise shared the best practices of SAP HANA deployment

Godfrey Poon, Vice President of PCCW Solutions shared the seven key elements for digital transformation