Quality

Quality Commitment

At PCCW Solutions, we strive for quality excellence and constantly seek for achieving industry best practices. These internationally recognized qualifications well reflect PCCW Solutions’ commitment in delivering world-class IT services.

CMMI Level 5 ─ Development and Management

PCCW Solutions has been assessed at CMMI Level 5 for Development V1.3 with locations covering Hong Kong, China and the Philippines. CMMI Maturity Level 5 is the highest level of process maturity, which independently verifies an organization's capabilities to continuously enhance its processes through transformations and technological improvements. Version 1.3 of CMMI standard provides a higher level of focus on aligning software engineering processes and technological improvement plans to achieve the project and client goals.

ISO 20000 ─ IT Service Management System (ITSM)

PCCW Solutions has attained ISO 20000 standard for IT service management with locations covering Hong Kong, China and the Philippines. ISO 20000 is the first international standard for IT service management, and was developed to align with the best practices within the Information Technology Infrastructure Library (ITIL) framework, a widely acknowledged approach to IT service management.

ISO 9001 ─ Quality Management System (QMS)

By continuous effort in striving for the best practice to provide quality solutions and services, PCCW Solutions was awarded ISO 9001 standard for Quality Management System with locations covering Hong Kong, China and the Philippines. This demonstrates our solutions and services consistently meet customer’s requirements with quality consistently improving.

ISO 27001 ─ Information Security Management System (ISMS)

Our Internet Data Centers (Powerb@se) and IT Service Management Center have attained ISO 27001 Information Security Management System standard. ISMS is a systematic approach to manage and keep confidential information safe for people, processes and IT systems by the application of a risk management process. ISO 27001 specifies the requirements for establishing, implementing, operating, monitoring, reviewing and maintaining the information in any sector so that it remains secure.

ISO 14001 ─ Environmental Management System (EMS)

PCCW Solutions' Internet Data Centers (Powerb@se) have attained ISO 14001 certification for Environmental Management System (EMS). Through our continuous effort to implement, maintain and improve our environmental management system and comply with related environmental laws and regulations, all PCCW Solutions data centers are designed and managed with consideration of effective environmental protection measures.

Uptime Institute Tier III Certificate

Our Powerb@se MCX10 Data Center has received the Uptime Institute Tier III Certificate. The Uptime Institute is an unbiased, third-party data center research, education, and consulting organization focusing on improving data center performance and efficiency through collaboration and innovation. Uptime Institute Professional Services is the only firm licensed to rate and certify designs, facilities and ongoing operations against the Uptime Institute's Tier Classification System and Operational Sustainability criteria.

LEED Platinum Certificate

PCCW Solutions is a world-class industry leader committed to delivering the highest quality of services and products, and our Powerb@se MCX10 Data Centers have attained LEED Platinum Certificate. The Leadership in Energy and Environmental Design (LEED) is a set of rating systems for the design, construction, operation and maintenance of green buildings, homes and neighborhoods. Developed by the U.S. Green Building Council (USGBC), LEED is intended to help building owners and operators be environmentally responsible and utilize resources efficiently.