20 Sep, 2018 - Hong Kong
Modernizing customer experience in the digital economy
2:15pm to 4:30pm | 35/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay
Recap
On September 20, 2018, PCCW Solutions and SAP co-hosted a seminar with the topic of ‘Modernizing customer experience in the digital economy’, attracting marketing professionals and senior executives from various industries to learn how technologies can help businesses enhance customer experience in today’s digital economy.
During the seminar, SAP expert introduced the newly launched SAP C/4HANA for customer engagement and shared the importance of connected customer data from front to back end office.
Mr. Godfrey Poon, Director, Client Development of PCCW Solutions, welcomed the audience.
Mr. Leo Ting, Associate Director, Retail Industry Team, PCCW Solutions delivered an insightful talk about customer experience challenges in new digital economy.
Mr. Tajen Wu, Director of Centre of Excellence of SAP Customer Experience, Greater China shared how enterprises modernize customer experience with the newest SAP C/4HANA solution.
Agenda
2:15PM - 2:30PM
Registration
2:30PM – 2:35PM
Welcome speech
2:35PM – 3:05PM
Customer experience challenges in new digital economy
by Mr. Leo Ting, Associate Director, Retail Industry Team, PCCW Solutions
3:05PM - 3:30PM
Networking tea break
3:30PM - 4:10PM
Modernizing customer experience with SAP C/4HANA
by Mr. Tajen Wu, Director of Centre of Excellence of SAP Customer Experience, Greater China
4:10PM - 4:30PM
Q&A
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