Hospitality

Sunflower Travel Service - Remote Monitoring Solutions

Background

Sunflower is one of the leading travel agencies in Hong Kong, with branch offices widely distributed throughout Hong Kong, Kowloon and the New Territories.

Thanks to high-bandwidth Internet technology, it's now more effective than ever for Sunflower to remotely monitor the staff and operations of each of its branch offices in real time. From customer traffic and staff performance to sales displays, PCCW Solutions' Remote Monitoring Solution is the fast and highly cost-effective alternative to time-consuming on-site visits.

Solutions

PCCW Solutions' Remote Monitoring Solution provides small, adaptable network cameras with built-in Web servers that are discreetly installed in each of Sunflower's branch offices to continuously record what is going on. Recorded images are digitized and made available to Sunflower in real time via a secure-access Website hosted by PCCW Solutions 24 hours a day.

Value created

Thanks to the broadband-enabled real-time broadcasts, the company's management personnel can more closely understand customer traffic patterns and staff members' operational needs. Even more importantly, by having a real-time view of what's happening in multiple locations, staff resources can be mobilized more effectively to serve customers. For Sunflower, remote monitoring has proven to be a very cost-effective way of enjoying improved management and heightened customer satisfaction.