EMPOWERING
DIGITALISATION
IN INSURANCE
Gartner estimated that by year-end 2020, insurers that fail to replace and fully decommission legacy core and supporting systems will contribute to run costs that exceed over 70% of IT budgets.1 To remain competitive and achieve costs saving, insurers should embrace digital transformation and innovation in their core and distribution systems.
Digitalizing end-to-end Customer Journey
2. Customer data
- Needs
- Priority
- Budget
4. Application
- Quote
- App
- KYC (Know Your Customer)
1. Info gathering / fact finding
- Needs analysis
- Goal setting
- Cash flow
3. Analysis
- Recommendation
- Best product combinations
- Product selections
1. Info gathering /
fact finding
- Needs analysis
- Goal setting
- Cash flow
2. Customer Data
- Needs
- Priority
- Budget
3. Analysis
- Recommendation
- Best product combinations
- Product selections
4. Application
- Quote
- App
- KYC (Know Your Customer)
KEY FEATURES OF THE PLATFORM
- Support multiple devices & OS
- Straight through processing
- Simple and intuitive user interface
- Online and offline access with automatic two-way synchronisation
- Easy configuration of product and form
- Securely encrypted database
KEY BENEFITS
- Provide better customer experience with faster quote generation
- Improve productivities by shortening the typical selling cycle
- Accelerate product launch to increase competitiveness
- Achieve substantial cost saving and speed up time to market
- Increase data accuracy and service levels
CASE STUDY
Source: 1 Insurance CIOs Should Take a Continuous Decommissioning Approach to Core Systems, Published 11 July 2018 by Gartner,
https://www.gartner.com/document/3881977?ref=solrAll&refval=208147193&qid=6d265b29cd1006cc12b143685851b4aa
About PCCW Solutions
We help enterprises grow their business, boost operational efficiencies and enhance customer experience by tailoring solutions to meet their industry’s specific needs, riding on our industry expertise and proven track record of innovation. Contact us to find out how we can help you transform digitally, please email us at pccwsolutions@pccw.com.