Banking,
Financial Services & Insurance

FinTech is driving innovation in financial services globally and changing the nature of commerce and end-user expectations while shaping the next generation of banking, financial services and insurance.

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Andy Mak,
Senior Vice President,
PCCW Solutions Ltd.
With banking, financial services and insurance, traditional business models are being affected by new startup innovations such as FinTech and blockchain technologies. Businesses need to be proactive and innovative so they can be sustainable and competitive.
Andy Mak, Senior Vice President,
PCCW Solutions Ltd.

Disruptions & Opportunities

The post-crisis regulatory frameworks have been gradually settling into place, and financial institutions have been adjusting their business models accordingly. It is now becoming obvious that the accelerating pace of technological change is the most creative force and also the most disruptive one in the financial services ecosystem today.

Artificial Intelligence

Research estimates more than half of the activities people are paid to perform can be automated by adopting advanced robotics and AI – either now, or surprisingly soon.

Blockchain

Blockchain matters as it could make the financial services industry’s infrastructure much less expensive. And second, the list of potential uses is almost limitless, from financial transactions to automated contractual agreements and more.

Digital

Digital extends from customer experience and operational efficiency to big data and analytics applied to payments, retail banking, insurance and wealth management, and migrating toward institutional areas such as capital markets and commercial banking.

CaseStudy

Bank of Shanghai - Building Scalable End-to-End ICT Infrastructure from the Ground-up

We reduced IT expenses and simplified infrastructure for Bank of Shanghai through our outsourcing services.

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CaseStudy

Ageas - Case Management System

PCCW Solutions implemented a Case Management System for customer service representatives. The solution is to provide better customer experience in a collaborative environment.

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CaseStudy

Fidelity – e-MPF system

We developed a world-class eMPF system for Fidelity allowing business transactions to be completed online.

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CaseStudy

Ping An – ERP System

We supported various business areas with 2000+ users and maintained their ERP financial system.

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CaseStudy

Hong Kong Exchanges and Clearing Limited - Derivatives Clearing and Settlement System

HKEx selected PCCW Solutions to supply system hardware and software for the host-end platform to support the Derivatives Clearing and Settlement System (DCASS), a fully electronic and automated clearing and settlement system supporting different types of derivative products and trading environments.

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Solutions For Banking, Financial Services & Insurance

Helping countless corporations and organizations around the world improve business efficiency and achieve unprecedented success, find out how our end-to-end digital solutions can enable your business to kick-start your digital transformation journey.

Digital Banking

We offer not only digitalization of all the traditional banking activities that customers experience in a bank branch with our applications development services tailored to meet business requirements, but also digital marketing solutions to banks, insurance companies and financial institutions to engage customers, as well as digitalization of their internal processes. Reach, recruit, communicate, retain and cultivate your customers at different stages of the sales and marketing cycle. Digitalization has become a key aspect for companies of all sizes to take hold of comparative advantages and deliver results.
Learn More

Core Banking

Our iVision Banking solutions support over 100 banks and financial institutions to manage over 150 millions of transaction daily. iVisionBanking, is the latest version of PCCW Solutions’ flagship banking and finance system solution, which is based on the previous generations of self-developed and intellectual property owned core banking system solution, combining the latest IT technologies in the industry with international best practices. iVisionBanking does not only meets requirements of banks and financial institutions, but also supports future expansion, enhance customer competitiveness and end-user experience. iVisionBanking offers two modules – VisionBanking Suite solutions tailored for banks, and VisionFinance Suite solutions for finance institutions, including corporate finance, consumer finance, internet finance and automobile finance. iVision Banking
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Digital Insurance Platform

Streamline and automate operations from agents and brokers engaging customers and handling contracts to processing of data in the back office. Track and analyze documents with ease, support daily operations including new contract development, preservation, claim settlement and statistics. Our product is fully digital with end-to-end processing including: financial needs analysis, quotation and illustration, e-application, e-signature and payment gateway integration. With the adoption of bots, analytics and AI, enabling up-selling and cross-selling.
Learn More

Smart Contract

Enabled by blockchain, or distributed ledgers, Smart Contract adoption leads to reduced risks, lower administration and service costs, and more efficient business processes. It also executes commercial transactions and agreements automatically and enforces the obligations of all parties in a contract, as well as streamlining payments of premiums and claims. Consumers will benefit from improved customer experience from more competitive products along with simpler processes.
Learn More

Artificial Intelligence

Know, listen and understand your customers. Manage brand reputation with social monitoring and big data analytics tools. Collect in real-time thousands of comments across all social media platforms. What is displayed publically is a reflection of your brand. Be responsive with bots that understand natural language processing to interpret and respond to specific text and voice commands to help customers save time and get their questions answered quickly. Capture business opportunities with data-driven decision making powered by predictive analytics that make predictions about unknown future events using data mining, statistics, modeling and machine learning. With detailed dashboards, you are able to show how your brand is perceived by outlining positive, neutral and negative responses. Big Data
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Cyber Security

End-to-end security solutions from security assessment, penetration test to endpoint protection that meet stringent regulations. It can secure valuable data and safeguard reputation from data leakage. The penetration test is the best simulation for acting real life situations of attacks towards the live environment. One in 131 emails contained malware in 2016, the highest rate in five years. Our service covers all your security needs from designing and building security solutions to day-to-day security management. Our endpoint protection solutions consist of anti-malware, intrusion prevention and firewall features. Intelligent Threat Management System End-to-End Security Solutions Security-as-a-Service
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Hybrid Cloud

Supported with the extensive data center network, we are capable of providing private, public and hybrid cloud. Hybrid cloud adoption is gaining traction and seamless flexible data flow management is guaranteed with cloud automation technologies. Clients will be able to minimize trade-offs and break down technical barriers, improve efficiency and flexibility whilst generating opportunities for expansion. With our cloud-based solutions, end users can access the most up-to-date comprehensive functionality without investing in on-premise infrastructure and software, or using in-house IT resources. Cloud Management Suites
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Biometrics

No more passwords. Safeguard security with finger print, facial and voice. Meeting stringent regulations whilst consumers enjoy a seamless experience. Gain secured access to information and improve customer experience. We also offer Access Control which is governed by two-factor authentication to protect customer data to perform authorization identification, access approval, and accountability of entities through login credentials.
Learn More

Data Center

In addition to 8 data centers in Hong Kong and China, our D-Infinitum global data center alliance provides data center services, global hosting and network connectivity across over 70 cities. We support the expansion of enterprises worldwide and provide business continuity which allows organizations to ensure smooth operation in case of incidents or disasters. With more than 20 years’ experience in data center management in Asia Pacific, our data centers are focused on providing a secure and reliable environment with managed hosting and security services. Data Center Design & Build
Learn More

IT Outsourcing & Managed Service

We enable clients to offload the hassle of designing, building and running a complex IT environment with our strong pool of IT professionals and ITIL based best practices. Our Service Management Center provides 24x7 round-the-clock help desk services supporting customers’ business operation. Clients can leverage PCCW’s global network and infrastructure in more than 70 countries and 800 cities whilst benefiting from a reduction in IT costs. We provide a full spectrum of services to the needs of different industries: data-center hosting and infrastructure design-and-build services; systems integration and consulting services; and business process outsourcing services. Outsourcing
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Customer Care Center

Customer care is number one priority in any growing business. Our round-the-clock, multi-lingual and multi-channel help desk services located worldwide enable enhancement of customer experience. With more than 20 years of experience in operating contact center and business process outsourcing to provide end-to-end total customer service and sales solutions, we meet the highest levels of industry credentials and government regulations and compliance.
Learn More
Get in touch

Find out how our digital solutions can help transform your business.

Contact Us

Digital Banking

We offer not only digitalization of all the traditional banking activities that customers experience in a bank branch with our applications development services tailored to meet business requirements, but also digital marketing solutions to banks, insurance companies and financial institutions to engage customers, as well as digitalization of their internal processes. Reach, recruit, communicate, retain and cultivate your customers at different stages of the sales and marketing cycle. Digitalization has become a key aspect for companies of all sizes to take hold of comparative advantages and deliver results.

>

Core Banking

Our iVision Banking solutions support over 100 banks and financial institutions to manage over 150 millions of transaction daily.

iVisionBanking, is the latest version of PCCW Solutions’ flagship banking and finance system solution, which is based on the previous generations of self-developed and intellectual property owned core banking system solution, combining the latest IT technologies in the industry with international best practices. iVisionBanking does not only meets requirements of banks and financial institutions, but also supports future expansion, enhance customer competitiveness and end-user experience.

iVisionBanking offers two modules – VisionBanking Suite solutions tailored for banks, and VisionFinance Suite solutions for finance institutions, including corporate finance, consumer finance, internet finance and automobile finance.

>

Digital Insurance Platform

Streamline and automate operations from agents and brokers engaging customers and handling contracts to processing of data in the back office. Track and analyze documents with ease, support daily operations including new contract development, preservation, claim settlement and statistics. Our product is fully digital with end-to-end processing including: financial needs analysis, quotation and illustration, e-application, e-signature and payment gateway integration. With the adoption of bots, analytics and AI, enabling up-selling and cross-selling.

>

Smart Contract

Enabled by blockchain, or distributed ledgers, Smart Contract adoption leads to reduced risks, lower administration and service costs, and more efficient business processes. It also executes commercial transactions and agreements automatically and enforces the obligations of all parties in a contract, as well as streamlining payments of premiums and claims. Consumers will benefit from improved customer experience from more competitive products along with simpler processes.

>

Artificial Intelligence

Know, listen and understand your customers. Manage brand reputation with social monitoring and big data analytics tools. Collect in real-time thousands of comments across all social media platforms. What is displayed publically is a reflection of your brand.

Be responsive with bots that understand natural language processing to interpret and respond to specific text and voice commands to help customers save time and get their questions answered quickly. Capture business opportunities with data-driven decision making powered by predictive analytics that make predictions about unknown future events using data mining, statistics, modeling and machine learning.

With detailed dashboards, you are able to show how your brand is perceived by outlining positive, neutral and negative responses.

>

Cyber Security

End-to-end security solutions from security assessment, penetration test to endpoint protection that meet stringent regulations.

It can secure valuable data and safeguard reputation from data leakage. The penetration test is the best simulation for acting real life situations of attacks towards the live environment.

One in 131 emails contained malware in 2016, the highest rate in five years. Our service covers all your security needs from designing and building security solutions to day-to-day security management. Our endpoint protection solutions consist of anti-malware, intrusion prevention and firewall features.

End-to-End Security Solutions
Security-as-a-Service

>

Hybrid Cloud

Supported with the extensive data center network, we are capable of providing private, public and hybrid cloud.

Hybrid cloud adoption is gaining traction and seamless flexible data flow management is guaranteed with cloud automation technologies. Clients will be able to minimize trade-offs and break down technical barriers, improve efficiency and flexibility whilst generating opportunities for expansion. With our cloud-based solutions, end users can access the most up-to-date comprehensive functionality without investing in on-premise infrastructure and software, or using in-house IT resources.

>

Biometrics

No more passwords. Safeguard security with finger print, facial and voice. Meeting stringent regulations whilst consumers enjoy a seamless experience. Gain secured access to information and improve customer experience.

We also offer Access Control which is governed by two-factor authentication to protect customer data to perform authorization identification, access approval, and accountability of entities through login credentials.

>

Data Center

In addition to 8 data centers in Hong Kong and China, our D-Infinitum global data center alliance provides data center services, global hosting and network connectivity across over 70 cities. We support the expansion of enterprises worldwide and provide business continuity which allows organizations to ensure smooth operation in case of incidents or disasters. With more than 20 years’ experience in data center management in Asia Pacific, our data centers are focused on providing a secure and reliable environment with managed hosting and security services.

>

IT Outsourcing & Managed Service

We enable clients to offload the hassle of designing, building and running a complex IT environment with our strong pool of IT professionals and ITIL based best practices. Our Service Management Center provides 24x7 round-the-clock help desk services supporting customers’ business operation. Clients can leverage PCCW’s global network and infrastructure in more than 70 countries and 800 cities whilst benefiting from a reduction in IT costs. We provide a full spectrum of services to the needs of different industries: data-center hosting and infrastructure design-and-build services; systems integration and consulting services; and business process outsourcing services.

>

Customer Care Center

Customer care is number one priority in any growing business. Our round-the-clock, multi-lingual and multi-channel help desk services located worldwide enable enhancement of customer experience. With more than 20 years of experience in operating contact center and business process outsourcing to provide end-to-end total customer service and sales solutions, we meet the highest levels of industry credentials and government regulations and compliance.

>