Hospitality

Travel and tourism is one of the world’s fastest-growing sectors. It has outpaced the growth rate of the world GDP for the eighth consecutive year, according to the World Travel and Tourism Council.1 Thanks to globalization and rapid digitalization, today’s customers are more connected and tech-savvy. Customer experience has developed into one of the most significant competitive advantages in the hospitality industry. For hospitality providers to remain prominent in the digital era, businesses need to develop customer-centric strategies and embrace digital innovations for enhanced customer experience.

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Brian Groen,
Senior Vice President, Head of Hospitality Industry
PCCW Solutions Limited
Nowadays digital world and physical world are intertwined, the hospitality service providers should ensure they change fast enough to keep pace with changing customer expectations, through the use of innovative digital technologies. In the hospitality industry, where ‘experience is the product’, the ability to deliver excellent customer experiences is the only path to overall business success.
Brian Groen,
Senior Vice President, Head of Hospitality Industry
PCCW Solutions Limited

Disruptions & Opportunities

A growing trend for today’s consumers is to spend on experiences rather than products. This is invariably generating higher expectations from the hospitality providers to become more digitally enhanced. According to IDC, digital transformation investments in hospitality are expected to increase by 30% by 2021.2 Hospitality industry players need to adopt latest technologies and drive digital innovations, in order to meet their customers’ need for a digital presence and improved customer experience.

Casinos

Embracing digital technologies such as interactive displays and other audio and visual enhancements, including mood enhancing technologies not only boost attendance, but also create an immersive experience for customers. Casino operators can also leverage the power of big data and advanced analytics to better understand gamers’ preferences, so as to understand patron experiences and merge them into the digital world with a bigger picture.

Hotels and resorts

Hotel operators are continuously looking for ways to generate a frictionless omni-channel experience for their guests from check-in, in-room to check-out. IDC predicts that by 2020, digitized hoteliers will have implemented guest experience platforms supported by cognitive capabilities to provide a 360-degree customer engagement, therefore increasing customer loyalty by 20%. 3

Museums and planetariums

Cultural institutions are embracing the power of digital technologies such as Virtual Reality (VR), Augmented Reality (AR), digital projection systems and interactive displays to aid learning and provide vivid visuals, creating a more vibrant and engaging experience.

Theme and amusement parks

There is increasing demand for new attractions to be multifaceted – embracing new technologies to offer unique and often personalized experiences. Theme and amusement parks can take advantage of simulated technologies to create digitally-based themes, add value to their attractions and heighten visitors’ experience.

CaseStudy

Dunhuang Mogao Caves: Digital Theater Systems

PCCW Solutions provided total solutions to design and build the digital theater systems for Dunhuang Mogao Caves, enabling the visitors to obtain a better understanding of the history and culture of Dunhuang through high-definition documentary films and have virtual reality experience of its most majestic caves at the Visitor Center.

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CaseStudy

Morning Star: All-in-one Mobile Apps

PCCW Solutions was selected by Morning Star Travel to support its mobile application development with a wide range of services including consulting, system integration, customization, and project management. The user-friendly mobile apps enabled consumers to access a series of travel information and grasp the latest promotion offers.

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CaseStudy

Sunflower Travel Service: Remote Monitoring Solutions

PCCW Solutions empowered Sunflower to remotely monitor customer traffic, staff and operations of each of its branch offices in real-time for mobilizing staff resources more effectively to serve customers. The remote monitoring solution has proven to be a cost-effective way of enjoying improved management and heightened customer satisfaction.

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Solutions For Hospitality

PCCW Solutions provides innovative technology solutions for the hospitality industry to help acquire new customers and devise cost-effective strategies to stay ahead of competition, find out how we can empower your business to deliver unique customer experience.

Digital Guest Experience

Hoteliers can leverage Infinitum Visum, an Internet-connected mirror with an interactive high-definition touch screen, to revolutionize guest experience and increase customer loyalty. By integrating Visum with amenities reservation system, room automation and utilization management system, room services request system, hotel services rating and feedback system, hoteliers can enhance accommodation standards to drive business growth.
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Theme Park Show Specialty Solution

From material selection, equipment installation, cable termination to testing and commissioning, every step of the theme park shows production should be handled meticulously. Through a team of qualified engineers and technicians, PCCW Solutions provides complete and reliable theme park show specialty solution. Our stable ELV systems include but not limited to audio-visual, show control, show lighting, ride control etc. These systems can be integrated into any part of a venue or attraction to produce a unique amazing experience.
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Entertainment Show AV Control Systems

PCCW Solutions provides central show control system to support entertainment shows production. The modern system allows users to insert their entertainment show content, edit the show by combining the show content with audio playback, laser, smoke, lighting or searchlight effect. Moreover, users can also set the entertainment show time or repeat the show within a particular time slot. Additionally, we can provide video server for user to playback the show video by projectors with 3D mapping effect and/or LED wall and also audio equipment (such as DSP, amplifier, show speaker) for audio playback. For the AV control in casino or hotel room, we can provide the AV control / room control system, touch panels for users to control the TV channels, background music, TV / BGM volume, curtain and lighting.
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Digital Background Music System

Our background music (BGM) system provides superior audio quality for the guests to enjoy the entertainment in casinos, hotels, shopping malls, convention centers, auditorium and more. Based on the latest industry standard for digital audio distribution system, PCCW Solutions provides implementation service of the multi-channel networking technology with very low latency. Thanks to IP-based command and routing over IT infrastructure, our BGM system is easy to control, affordable and IT-friendly to empower the hospitality providers in delivering excellent customer experience.
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Digital Theater System

Through realization of the advanced digital dome theater and laser projection system, PCCW Solutions enables museums and planetariums to deliver immersive experience to visitors and boost museum attendance. We offer design, installation, implementation, maintenance and related services to assist clients in building advanced digital theater system with total peace of mind.
Learn More

Extra Low Voltage (ELV) Systems Solution

PCCW Solutions provides safe and efficient operations of the sophisticated ELV system to support clients’ daily operations and monitoring, with wide-ranging services including technical consultation, supply and installation of ELV equipment, technical operations and round-the-clock system maintenance. Our ELV Solution includes Access Control System (ACS), Closed Circuit Television (CCTV), Communal Antenna Broadcast Distribution (CABD), Satellite Master Antenna Television (SMATV), Public Address System (PA) and Burglar Alarm Systems.
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Get in touch

Find out how our digital solutions can help transform your business.

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Digital Guest Experience

Hoteliers can leverage Infinitum Visum, an Internet-connected mirror with an interactive high-definition touch screen, to revolutionize guest experience and increase customer loyalty. By integrating Visum with amenities reservation system, room automation and utilization management system, room services request system, hotel services rating and feedback system, hoteliers can enhance accommodation standards to drive business growth.

Theme Park Show Specialty Solution

From material selection, equipment installation, cable termination to testing and commissioning, every step of the theme park shows production should be handled meticulously. Through a team of qualified engineers and technicians, PCCW Solutions provides complete and reliable theme park show specialty solution. Our stable ELV systems include but not limited to audio-visual, show control, show lighting, ride control etc. These systems can be integrated into any part of a venue or attraction to produce a unique amazing experience.

Entertainment Show AV Control Systems

PCCW Solutions provides central show control system to support entertainment shows production. The modern system allows users to insert their entertainment show content, edit the show by combining the show content with audio playback, laser, smoke, lighting or searchlight effect. Moreover, users can also set the entertainment show time or repeat the show within a particular time slot. Additionally, we can provide video server for user to playback the show video by projectors with 3D mapping effect and/or LED wall and also audio equipment (such as DSP, amplifier, show speaker) for audio playback.

For the AV control in casino or hotel room, we can provide the AV control / room control system, touch panels for users to control the TV channels, background music, TV / BGM volume, curtain and lighting.

Digital Background Music System

Our background music (BGM) system provides superior audio quality for the guests to enjoy the entertainment in casinos, hotels, shopping malls, convention centers, auditorium and more. Based on the latest industry standard for digital audio distribution system, PCCW Solutions provides implementation service of the multi-channel networking technology with very low latency. Thanks to IP-based command and routing over IT infrastructure, our BGM system is easy to control, affordable and IT-friendly to empower the hospitality providers in delivering excellent customer experience.

Digital Theater System

Through realization of the advanced digital dome theater and laser projection system, PCCW Solutions enables museums and planetariums to deliver immersive experience to visitors and boost museum attendance. We offer design, installation, implementation, maintenance and related services to assist clients in building advanced digital theater system with total peace of mind.

Extra Low Voltage (ELV) Systems Solution

PCCW Solutions provides safe and efficient operations of the sophisticated ELV system to support clients’ daily operations and monitoring, with wide-ranging services including technical consultation, supply and installation of ELV equipment, technical operations and round-the-clock system maintenance.

Our ELV Solution includes Access Control System (ACS), Closed Circuit Television (CCTV), Communal Antenna Broadcast Distribution (CABD), Satellite Master Antenna Television (SMATV), Public Address System (PA) and Burglar Alarm Systems.