Public Sector

As technology impacts the lifestyles of people, governments around the world need to reimagine their digital strategies in order to ensure citizens are always connected and able to access vital information conveniently. By leveraging on innovative digital transformation strategies to optimize programs, processes, and systems, governments are well positioned to gain rewards of their digital plans: lower costs, enhanced services, and increased public satisfaction. According to IDC, more than 50% of government agencies with direct citizen engagement missions will channel at least 25% of their program budget to the use of 3rd-party platform technologies and IoT to improve citizen experience by 2020.

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Disruptions & Opportunities

With the growing influence of digital transformation in the public sector, governments around the world are looking to digitize their existing processes, facilitate citizen engagement and optimize operations. The key is to harness the power of digital technologies to realign government services with the needs and expectations of citizens, so as to enhance service delivery and spur economic development.

SMART CITIES

A smart city is a city that engages and connects to its citizens. Intelligent living through AI is going to be the new norm, and the government should be ready to implement such technological advancements to satisfy the general public.

IDC’s forecast on Smart City spending initiatives will reach US $158 Billion in 2022, where in the top three use cases includes fixed visual surveillance, advanced public transit, and smart outdoor lighting. It is said that by 2022, intelligent traffic management will overcome smart outdoor lighting and be part of the top considerations for all smart cities.

IDENTITY MANAGEMENT

With the advent of smart identity management for public identification and security, IDC forecasted a worldwide spending on security-related hardware, software, and services to reach US $119.9 billion in 2021. The software spending part includes three important categories – endpoint security, identity and access management, and vulnerability management.

Gartner estimates Blockchain – enabled and decentralized identity services to be generally ready for broad production in 2020. This will greatly benefit organizations to reduce costs and operational risks by eliminating the need for replicated identity repositories and data.

OPERATIONAL EFFICIENCY

Through embracing digitalization, governments can provide services that can meet the evolving expectations of citizens and businesses, even in periods of tight budgets and increasing complex challenges. With the emergence of disruptive technologies, government can simplify complex processes, enabling them to create a frictionless system that deliver efficient services to the public based on real insights instead of statistical trends.

A government that interacts to the public with no constraints on a wide variety of digital channels puts citizens first for a better and more integrated system. McKinsey estimates that government digitization, in adopting disruptive technologies, could generate over US $1 trillion potential economic impact annually worldwide.

BETTER CITIZEN ENGAGEMENT

Reinforcing digital transformation in the government aims on one important goal: public satisfaction. Creating a strong government-citizen relationship through technology provides the public with secure and convenient access to government digital services. Gartner survey shows that cloud services, data analytics and infrastructure are the top tech priorities among government CIOs. Digital transformation revolves around data, public sector CIOs need to expand their data and analytics capabilities.

This is made possible through digitalization of all possible touch-points, which includes consolidating online-access platforms, creating citizen-business portals, and automating transactional processes. In addition, deployment of intelligent sensors with advanced predictive analytics in public places enable governments to understand public behavior and increase the availability of open data to better serve the general populace.

CaseStudy

OGCIO: e-Government Infrastructure Services

PCCW Solutions provided professional project management and quality assurance services for the EGIS. Both the OGCIO and PCCW Solutions have been attaching great importance to this project.

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CaseStudy

Immigration Department: Electronic Passport System

PCCW Solutions was awarded a 10-year Electronic Passport (e-Passport) System contract from The Hong Kong Special Administrative Region (HKSAR) Government. The contract includes design, supply, delivery, installation, and commissioning of hardware, software and related services for e-Passport System for the HKSAR Government's Immigration Department, as well as ongoing system maintenance for 10 years.

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CaseStudy

The Treasury: Financial Management Information System

PCCW Solutions won an eight-year contract from the Treasury of HKSAR Government for the supply, implementation and maintenance of on-going support and other related services for a highly-sophisticated Government Financial Management Information System (GFMIS) to support accounting and financial management processes. The new GFMIS connects about 5,400 users across all government bureaux and departments.

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CaseStudy

Marine Department: Technical Services

The HKSAR Government's Marine Department has awarded a 10-year technical services contract to PCCW-HKT Technical Services Limited (TSL), the technical services arm of PCCW Solutions, to ensure the smooth running of Hong Kong's Global Maritime Distress and Safety System (GMDSS) and Vessel Traffic Service (VTS) System.

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Solutions For Public Sector

Helping countless corporations and organizations around the world improve business efficiency and achieve unprecedented success, find out how our end-to-end digital solutions can enable your business to kick-start your digital transformation journey.

Citizens Identification

Our secure solution enables registration and issuance of ID cards with adoption of digital imaging and biometrics, under a fully electronic workflow system. We also provide workflows design, project management and business processes re-engineering services.

Government e-Services

In the digital era, a reliable and secure web application hosting platform is crucial to developing citizen-centric e-Government services. PCCW Solutions offers a total e-Government solution from strategy to implementation, we develop and design flexible, reliable and secure hosting platform with round-the-clock monitoring for the government departments to operate efficiently and provide 24x7 convenience to citizens.

Public Safety (Computer Aided Dispatch)

Public safety is powered by advanced Computer Aided Dispatch system to reduce response time and streamline the dispatch process. Our comprehensive portfolio includes Communal Information System, Centralized Surveillance System, Policy Mobilization and Crime Detection, leveraging the digital technologies to provide insightful analysis for action planning and instant access to required information in delivering responsive services.

Smart Health

Built on a secure IT platform with robust authentication and authorization technologies, PCCW Solutions’ centralized Health Record system enables capture of comprehensive data in real-time and access to extensive patients records with greater efficiency. Our Emergency Mobilization solution is developed to provide responsive service to emergency with the help of location-based system, while our Automated e-Services can reduce no-show appointment by 50% and cut down daily revenue lost.

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Find out how our digital solutions can help transform your business.

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Citizens Identification

Our secure solution enables registration and issuance of ID cards with adoption of digital imaging and biometrics, under a fully electronic workflow system. We also provide workflows design, project management and business processes re-engineering services.

Government e-Services

In the digital era, a reliable and secure web application hosting platform is crucial to developing citizen-centric e-Government services. PCCW Solutions offers a total e-Government solution from strategy to implementation, we develop and design flexible, reliable and secure hosting platform with round-the-clock monitoring for the government departments to operate efficiently and provide 24x7 convenience to citizens.

Public Safety (Computer Aided Dispatch)

Public safety is powered by advanced Computer Aided Dispatch system to reduce response time and streamline the dispatch process. Our comprehensive portfolio includes Communal Information System, Centralized Surveillance System, Policy Mobilization and Crime Detection, leveraging the digital technologies to provide insightful analysis for action planning and instant access to required information in delivering responsive services.

Smart Health

Built on a secure IT platform with robust authentication and authorization technologies, PCCW Solutions’ centralized Health Record system enables capture of comprehensive data in real-time and access to extensive patients records with greater efficiency. Our Emergency Mobilization solution is developed to provide responsive service to emergency with the help of location-based system, while our Automated e-Services can reduce no-show appointment by 50% and cut down daily revenue lost.