Quality Commitment

At PCCW Solutions, we strive for quality excellence and constantly seek for achieving industry best practices. These internationally recognized qualifications well reflect PCCW Solutions’ commitment in delivering world-class IT services.

CMMI Level 5 - Application Development and Managed Services

CMMI model is a proven set of best practices for achieving optimal and sustainable business results through effective process improvement and risk management methodologies in service provisioning, software and product development.

PCCW Solutions has achieved the highest maturity level (L5) for the respective Application Development and Managed Services as per the SCAMPI® - A V1.3 Standard, which covers all business locations, including but not limited to Hong Kong, mainland China, Malaysia and the Philippines.

CMMI Maturity Level 5 is the highest level of process maturity, which recognizes PCCW Solutions’ success in continuous improvement and capability to pivot and respond to opportunities through empowering digital transformations and technological advancement. It is also a recognition for PCCW Solutions’ efficiency and effectiveness on quality service delivery that meets challenging market and customer expectations.

ISO/IEC 20000 ─ IT Service Management System (ITSM)

As the leading IT services provider, PCCW Solutions has been an ISO/IEC 20000 certified company that consistently provides quality service delivery across Hong Kong, mainland China, Malaysia, and the Philippines.

ISO/IEC 20000 is a standard code of practice based on Information Technology Infrastructure Library (ITIL), which is a best practice framework to align IT service delivery with business goals, improve customer satisfaction, and better manage business risk, service disruption or failure.

ISO 9001 ─ Quality Management System (QMS)

PCCW Solutions has continuously achieved outstanding ISO 9001 QMS performance through high awareness and adaptability of rapid market changes. The Company values customer satisfaction as one of the key factors to attain and sustain Quality Excellence.

Our ISO 9001 certification covers the business locations of Hong Kong, mainland China, the Philippines, Singapore and Malaysia. As the number of regional offices continues to grow, more customers would be able to experience and benefit from our high-quality services.

ISO/IEC 27001 ─ Information Security Management System (ISMS)

In face of rapid advancement of technology and growing awareness of information security management, all PCCW Solutions’ Data Centers and IT Service Management Center are certified with ISO/IEC 27001 standard to ensure all-around and high standard of information security performance for the Company and customers.

ISMS is a systematic approach that helps protecting the confidentiality, availability and integrity of the Company’s information through effective risk management and comprehensive processes. Focusing on the continuous reviewing and improvements, this certification is crucial in meeting clients’ growing data protection expectations.

ISO 14001 ─ Environmental Management System (EMS)

With effective environmental management processes in place, our data centers consistently achieve ISO 14001 certification. PCCW Solutions implements continuous improvement practices to ensure our EMS in accordance with necessary environmental laws and regulations.

ISO 22301 ─ Business Continuity Management System

Business Continuity Management denotes how organizations plan for and respond to risks in case of major disruptions. Our delivery center in Malaysia holds ISO 22301 certification, reflecting our resilience to maintain continuity of operations to provide reliable IT support services to customers. It also demonstrates the effectiveness of our business continuity plan to proactively mitigate risks and resume critical business operations quickly.

Uptime Institute Tier III Certificate

Our MCX10 and CJ1 Data Center are Uptime Institute Tier III certified.

Uptime Institute Professional Services is the only firm licensed to rate and certify designs, facilities and ongoing operations against the Uptime Institute's Tier Classification System and Operational Sustainability criteria. It is an unbiased, third-party data center research, education, and consulting organization focusing on improving data center performance and efficiency through collaboration and innovation.

LEED Platinum Certificate

PCCW Solutions is a world-class industry leader committed to delivering the highest quality of services and products. Our MCX10 Data Center is awarded with LEED Platinum Certificate, which is an internationally recognized green building certification.

LEED is a set of rating systems for the design, construction, operation and maintenance of green buildings, homes and neighborhoods. Developed by the U.S. Green Building Council (USGBC), LEED is intended to motivate building owners and operators to be environmentally responsible and utilize resources efficiently.