On-demand Webinar:
Enhancing Engagement with AI‑driven Customer Service


Customer service is tapping into AI innovations, including chatbots, interactive voice response (IVR) system and automated tools to optimize workforce, drive real-time interactions and enable data analytics for gaining better insights.

Join this webinar to learn the latest trends in AI-driven customer service, which helps create positive customer experiences and strengthen brand loyalty.

Topics covered in this webinar:

• How AI is redefining the future of customer service
• Service innovations with AI-powered chatbots, voicebots and robots
• Embrace AI and automation to transform business processes
• Going beyond customer expectation with data analytics

*The webinar was conducted in English


Jessica Chung
Digital Solutions Manager
PCCW Solutions

Jessica Chung has been providing digital strategy and solutions consultancy to clients in leveraging IoT, data analytics and AI technologies to achieve business goals. She has extensive experiences in working with multinational businesses across industries in Hong Kong and Asia-Pacific region to drive digital transformation.

On-demand Webinar

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