On September 20, 2018, PCCW Solutions and SAP co-hosted a seminar with the topic of ‘Modernizing customer experience in the digital economy’, attracting marketing professionals and senior executives from various industries to learn how technologies can help businesses enhance customer experience in today’s digital economy.
During the seminar, SAP expert introduced the newly launched SAP C/4HANA for customer engagement and shared the importance of connected customer data from front to back end office.
2:15PM - 2:30PM
2:30PM – 2:35PM
2:35PM – 3:05PM
Customer experience challenges in new digital economy
by Mr. Leo Ting, Associate Director, Retail Industry Team, PCCW Solutions
3:05PM - 3:30PM
Networking tea break
3:30PM - 4:10PM
Modernizing customer experience with SAP C/4HANA
by Mr. Tajen Wu, Director of Centre of Excellence of SAP Customer Experience, Greater China
4:10PM - 4:30PM
View and download PCCW Solutions' brochures.
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