20 Sep, 2018 - Hong Kong

Modernizing customer experience in the digital economy

2:15pm to 4:30pm | 35/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay


On September 20, 2018, PCCW Solutions and SAP co-hosted a seminar with the topic of ‘Modernizing customer experience in the digital economy’, attracting marketing professionals and senior executives from various industries to learn how technologies can help businesses enhance customer experience in today’s digital economy.

During the seminar, SAP expert introduced the newly launched SAP C/4HANA for customer engagement and shared the importance of connected customer data from front to back end office.


2:15PM - 2:30PM


2:30PM – 2:35PM

Welcome speech

2:35PM – 3:05PM

Customer experience challenges in new digital economy

by Mr. Leo Ting, Associate Director, Retail Industry Team, PCCW Solutions

3:05PM - 3:30PM

Networking tea break

3:30PM - 4:10PM

Modernizing customer experience with SAP C/4HANA

by Mr. Tajen Wu, Director of Centre of Excellence of SAP Customer Experience, Greater China

4:10PM - 4:30PM


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