In our recent seminar ‘Winning in the new era of retail’, our industry experts shared the latest retail industry trends, as well as best practice on how to create superlative customer experiences through digital technology.
Our guest speakers, Mr. David Chung from InnoEdge, and Dr. Ming Cheung from HKUST, shared their insights on how to transform digital retail business by deploying AI and social media.
2:15PM - 2:30PM
2:30PM – 2:40PM
2:40PM – 3:10PM
How PCCW Solutions helps retailers build digital business capabilities
By Mr. Leo Ting, Associate Business Director, PCCW Solutions
3:10PM - 3:40PM
Creating ‘wow’ customer experiences for sustainable business growth
By Mr. David Chung, Senior Partner, InnoEdge Consulting
3:40PM - 4:00PM
4:00PM - 4:30PM
Multimedia big data analytics for smart advertising
By Dr. Ming Cheung, Ph.D. Research Associate, HKUST
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