24 Apr, 2018 - Hong Kong

Winning in the new era of retail

2:15pm to 4:30pm | Showcase, 14/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay

Event Recap

In our recent seminar ‘Winning in the new era of retail’, our industry experts shared the latest retail industry trends, as well as best practice on how to create superlative customer experiences through digital technology.

Our guest speakers, Mr. David Chung from InnoEdge, and Dr. Ming Cheung from HKUST, shared their insights on how to transform digital retail business by deploying AI and social media.


2:15PM - 2:30PM


2:30PM – 2:40PM

Opening Remarks

2:40PM – 3:10PM

How PCCW Solutions helps retailers build digital business capabilities

By Mr. Leo Ting, Associate Business Director, PCCW Solutions

3:10PM - 3:40PM

Creating ‘wow’ customer experiences for sustainable business growth

By Mr. David Chung, Senior Partner, InnoEdge Consulting

3:40PM - 4:00PM

Networking break

4:00PM - 4:30PM

Multimedia big data analytics for smart advertising

By Dr. Ming Cheung, Ph.D. Research Associate, HKUST