To enhance customer experience, hospitality service providers rely on advanced technology and system to deliver premium services to their customers. These organizations are also looking at how technology can drive efficiency and enhance competitive advantage.

PCCW Solutions enables organizations to achieve reliable and quality service by providing tailor-made solutions including digital solutions, audio-visual system, display system, ICT solutions, CRM solutions and RFID solutions.

Disruptions & Opportunities

A growing trend for today’s consumers is to spend on experiences rather than products. This is invariably generating higher expectations from the hospitality providers to become more digitally enhanced. According to IDC, digital transformation investments in hospitality are expected to increase by 30% by 2021.1 Hospitality industry players need to adopt latest technologies and drive digital innovations, in order to meet their customers’ need for a digital presence and improved customer experience.


Embracing digital technologies such as interactive displays and other audio and visual enhancements, including mood enhancing technologies not only boost attendance, but also create an immersive experience for customers. Casino operators can also leverage the power of big data and advanced analytics to better understand gamers’ preferences, so as to understand patron experiences and merge them into the digital world with a bigger picture.

Hotels and Resorts

Hotel operators are continuously looking for ways to generate a frictionless omni-channel experience for their guests from check-in, in-room to check-out. IDC predicts that by 2020, digitized hoteliers will have implemented guest experience platforms supported by cognitive capabilities to provide a 360-degree customer engagement, therefore increasing customer loyalty by 20%.2

Museums and Planetariums

Cultural institutions are embracing the power of digital technologies such as Virtual Reality (VR), Augmented Reality (AR), digital projection systems and interactive displays to aid learning and provide vivid visuals, creating a more vibrant and engaging experience.

Theme and Amusement Parks

There is increasing demand for new attractions to be multifaceted – embracing new technologies to offer unique and often personalized experiences. Theme and amusement parks can take advantage of simulated technologies to create digitally-based themes, add value to their attractions and heighten visitors’ experience.

Solutions for Hospitality

Digital Guest Experience

Hoteliers can leverage Infinitum Visum to revolutionize guest experience and increase customer loyalty.


Theme Park Show Specialty Solution

From material selection, equipment installation, cable termination to testing and commissioning...


Entertainment Show AV Control Systems

PCCW Solutions provides central show control system to support entertainment shows production...


Digital Background Music System

Our background music (BGM) system provides superior audio quality for the guests to enjoy...


Digital Theater System

Through realization of the advanced digital dome theater and laser projection system...


Extra Low Voltage (ELV) Systems Solution

PCCW Solutions provides safe and efficient operations of the sophisticated ELV system to support...


Location-based Marketing

The idea of proximity, the physical location of a product with respect to the...


AI-powered Personalization

Chatbots are artificial intelligence systems that interact with users via...


1 IDC FutureScape: Worldwide Hospitality, Travel, and Transportation 2018 Predictions,

2 IDC, Hospitality, Travel, and Transportation 2018 Predictions