To enhance customer experience, hospitality service providers rely on advanced technology and system to deliver premium services to their customers. These organizations are also looking at how technology can drive efficiency and enhance competitive advantage.
PCCW Solutions enables organizations to achieve reliable and quality service by providing tailor-made solutions including digital solutions, audio-visual system, display system, ICT solutions, CRM solutions and RFID solutions.
Disruptions & Opportunities
A growing trend for today’s consumers is to spend on experiences rather than products. This is invariably generating higher expectations from the hospitality providers to become more digitally enhanced. According to IDC, digital transformation investments in hospitality are expected to increase by 30% by 2021.1 Hospitality industry players need to adopt latest technologies and drive digital innovations, in order to meet their customers’ need for a digital presence and improved customer experience.
Embracing digital technologies such as interactive displays and other audio and visual enhancements, including mood enhancing technologies not only boost attendance, but also create an immersive experience for customers. Casino operators can also leverage the power of big data and advanced analytics to better understand gamers’ preferences, so as to understand patron experiences and merge them into the digital world with a bigger picture.
Hotels and Resorts
Hotel operators are continuously looking for ways to generate a frictionless omni-channel experience for their guests from check-in, in-room to check-out. IDC predicts that by 2020, digitized hoteliers will have implemented guest experience platforms supported by cognitive capabilities to provide a 360-degree customer engagement, therefore increasing customer loyalty by 20%.2
Museums and Planetariums
Cultural institutions are embracing the power of digital technologies such as Virtual Reality (VR), Augmented Reality (AR), digital projection systems and interactive displays to aid learning and provide vivid visuals, creating a more vibrant and engaging experience.
Theme and Amusement Parks
There is increasing demand for new attractions to be multifaceted – embracing new technologies to offer unique and often personalized experiences. Theme and amusement parks can take advantage of simulated technologies to create digitally-based themes, add value to their attractions and heighten visitors’ experience.
Solutions for Hospitality
Digital Guest Experience
Hoteliers can leverage Infinitum™ Visum to revolutionize guest experience and increase customer loyalty.LEARN MORE
Theme Park Show Specialty Solution
From material selection, equipment installation, cable termination to testing and commissioning...LEARN MORE
Entertainment Show AV Control Systems
PCCW Solutions provides central show control system to support entertainment shows production...LEARN MORE
Digital Background Music System
Our background music (BGM) system provides superior audio quality for the guests to enjoy...LEARN MORE
Digital Theater System
Through realization of the advanced digital dome theater and laser projection system...LEARN MORE
Extra Low Voltage (ELV) Systems Solution
PCCW Solutions provides safe and efficient operations of the sophisticated ELV system to support...LEARN MORE
The idea of proximity, the physical location of a product with respect to the...LEARN MORE
Chatbots are artificial intelligence systems that interact with users via...LEARN MORE
1 IDC FutureScape: Worldwide Hospitality, Travel, and Transportation 2018 Predictions, https://www.idc.com/getdoc.jsp?containerId=US43453617
2 IDC, Hospitality, Travel, and Transportation 2018 Predictions https://www.idc.com/getdoc.jsp?containerId=US43453617
Get in touch with us!
If you’re considering PCCW Solutions or just want more information, please simply fill out the form.
More data we got, make our services faster, smarter, and more useful to you. Please fill out our survey.
Thank you for your message.
We have received your enquiry and
will contact you very soon.