Public Sector


As the public demand for higher-standard and more sophisticated services, organizations in the public sector need to provide responsive, automated and secure services by leveraging the right technology, applications and infrastructure.

With experiences in serving the public sector and strong expertise in implementing mission-critical IT systems and related services. PCCW Solutions helps organizations further enhance operational efficiency by upgrading legacy systems and implementing cutting-edge technologies.

In particulars, with two decades of working relationship with Hong Kong Government, we have gained significant domain knowledge with the Public sector. Our experts have implemented a wide range of government specific technology solutions having to do with the Web, Desktop, Mobile, Integration, Collaboration, Business Critical Applications, Customer Service Centre, Central Command Centre, Secured Data Centre, Business Analytics and much more, not only helping internal users and stakeholder to do their jobs better and more efficiently, but create solutions that can positively affect constituents directly. When it comes to building best practice and open technology-based solutions for our government customers we always aim to provide them with an end product that is both scalable and secure, completely flexible, feature-packed and high performing, constructed using only the state-of-art, proven and commercially supported technologies.

Disruptions & Opportunities

With the growing influence of digital transformation in the public sector, governments around the world are looking to digitize their existing processes, facilitate citizen engagement and optimize operations. The key is to harness the power of digital technologies to realign government services with the needs and expectations of citizens, so as to enhance service delivery and spur economic development.

Smart Cities

A smart city is a city that engages and connects to its citizens. Intelligent living through AI is going to be the new norm, and the government should be ready to implement such technological advancements to satisfy the general public.

IDC’s forecast on Smart City spending initiatives will reach US $158 Billion in 2022, where in the top three use cases includes fixed visual surveillance, advanced public transit, and smart outdoor lighting. It is said that by 2022, intelligent traffic management will overcome smart outdoor lighting and be part of the top considerations for all smart cities.

Identity Management

With the advent of smart identity management for public identification and security, IDC forecasted a worldwide spending on security-related hardware, software, and services to reach US $119.9 billion in 2021. The software spending part includes three important categories – endpoint security, identity and access management, and vulnerability management.

Gartner estimates Blockchain – enabled and decentralized identity services to be generally ready for broad production in 2020. This will greatly benefit organizations to reduce costs and operational risks by eliminating the need for replicated identity repositories and data.

Operational Efficiency

Through embracing digitalization, governments can provide services that can meet the evolving expectations of citizens and businesses, even in periods of tight budgets and increasing complex challenges. With the emergence of disruptive technologies, government can simplify complex processes, enabling them to create a frictionless system that deliver efficient services to the public based on real insights instead of statistical trends.

A government that interacts to the public with no constraints on a wide variety of digital channels puts citizens first for a better and more integrated system. McKinsey estimates that government digitization, in adopting disruptive technologies, could generate over US $1 trillion potential economic impact annually worldwide.

Better Citizen Engagement

Reinforcing digital transformation in the government aims on one important goal: public satisfaction. Creating a strong government-citizen relationship through technology provides the public with secure and convenient access to government digital services. Gartner survey shows that cloud services, data analytics and infrastructure are the top tech priorities among government CIOs. Digital transformation revolves around data, public sector CIOs need to expand their data and analytics capabilities.

This is made possible through digitalization of all possible touch-points, which includes consolidating online-access platforms, creating citizen-business portals, and automating transactional processes. In addition, deployment of intelligent sensors with advanced predictive analytics in public places enable governments to understand public behavior and increase the availability of open data to better serve the general populace.

Solutions for Public Sector

Citizens Identification

Our secure solution enables registration and issuance of ID cards with adoption of digital imaging...


Government e-Services

In the digital era, a reliable and secure web application hosting platform is crucial to developing...


Public Safety (Computer Aided Dispatch)

Public safety is powered by advanced Computer Aided Dispatch system to reduce response time...


Smart Health

Built on a secure IT platform with robust authentication and authorization technologies, PCCW Solutions’ central...


Cyber Security

End-to-end security solutions from security assessment, penetration test to endpoint...


e-Health Record System

Robust platform for managing and accessing patient records securely...


Hospital RFID Monitoring Solutions

Customized solutions for hospitals to enhance operational efficiency and patient care...