Artificial Intelligence

Know, listen and understand your customers. Manage brand reputation with social monitoring and big data analytics tools. Collect in real-time thousands of comments across all social media platforms. What is displayed publically is a reflection of your brand.

Be responsive with bots that understand natural language processing to interpret and respond to specific text and voice commands to help customers save time and get their questions answered quickly. Capture business opportunities with data-driven decision making powered by predictive analytics that make predictions about unknown future events using data mining, statistics, modeling and machine learning.

With detailed dashboards, you are able to show how your brand is perceived by outlining positive, neutral and negative responses.

Know, listen and understand your customers. Manage brand reputation with social monitoring and big data analytics tools. Collect in real-time thousands of comments across all social media platforms. What is displayed publically is a reflection of your brand.

Be responsive with bots that understand natural language processing to interpret and respond to specific text and voice commands to help customers save time and get their questions answered quickly. Capture business opportunities with data-driven decision making powered by predictive analytics that make predictions about unknown future events using data mining, statistics, modeling and machine learning.

With detailed dashboards, you are able to show how your brand is perceived by outlining positive, neutral and negative responses.

No more passwords. Safeguard security with finger print, facial and voice. Meeting stringent regulations whilst consumers enjoy a seamless experience. Gain secured access to information and improve customer experience.

We also offer Access Control which is governed by two-factor authentication to protect customer data to perform authorization identification, access approval, and accountability of entities through login credentials.

Chatbots are artificial intelligence systems that interact with users via messaging, text, or speech. As chatbot technology matures, the underlying AI technology continues to develop and grow more sophisticated. More than 100,000 chatbots have been developed for use on Facebook’s Messenger app, giving retailers unparalleled data about customers to help grow business in 2017.

Analysts predict big opportunities for chatbots, such as expansion to new mobile platforms, the emergence of chatbot markets, humanization, and more. Chatbots in retail are expected to boom in 2017 and beyond.

Chatbots will refine customer engagement. Chatbots personalize the customer experience by analyzing personal data, demographic information, buying behavior, and much more. Chatbots will help retailers to curate customer’s first impression of their brands. Chatbots also handle customer support by being present 24/7. In addition, bots are able to imitate conversations with real humans and build rapport with users.

Chatbots will help retailers track buying behavior. Chatbots are able to automatically record incoming data from users in the form of interactions, text messages, images, and voice message. And where there’s data, there’s analysis. Sentiment analysis creates multiple opportunities for capturing customers’ reactions, A/B testing, creating triggers that stimulate users to engage with bots, and more. Therefore, retailers will be able to generate content that’s relevant for a specific occasion, time, or a person that chatbots are programmed to recognize.

Chatbots will sense customers’ moods. To make chatbots empathetic, developers rely on natural language processing (NLP) technologies that analyze linguistic metrics including words, negations, sentence constructions, use of exclamation marks, and so on. Retailers are interested in empathetic chatbots because such bots can immediately react to customer requests. For example, when a chatbot recognizes a cheerful tone, it can generate relevant responses that will keep a conversation upbeat. On the other hand, a chatbot is able to catch on to a dissatisfied mood and provide an apology or redirect a customer to a human assistant. The ability to empathize will also help chatbots learn about suggestions and keywords that influence customers’ moods and will help marketing teams build better strategies for customer acquisition.

Chatbots will help retailers automate operations. Brands will adopt chatbot technologies to enhance ‘conversational ecommerce’ ‒ the concept of using bots to stimulate conversations with customers to push them to browse more and buy more goods. Therefore, a human workforce won’t be needed to convert people into customers. In the future, chatbots are predicted to expand their abilities, so they will act as ultimate helpers for customer support, order processing, in-store assistants, and promotions while also offering giveaways, seasonal trivia, and product scavenging.

With unprecedented progress with AI and machine learning technologies, and artificial intelligence driving business transformation, Lenovo PCCW Solutions creates a customer service chatbot that is right for your business and platform. Our chatbots will reduce customer service resources in your business, opening new doors.