PCCW Solutions leads the way in driving digital innovations and bringing innovative solutions to our clients in accelerating their digital transformation. We also bring together insightful digital strategy, deep industry knowledge, and technology expertise to help our clients re-define, improve and build new customer experiences and digitalized business processes.
Robotic Process Automation (RPA) as a Service
Businesses can now intelligently optimize how work gets done across the organization through Robotic Process Automation (RPA) technology. With RPA, organizations can effectively automate repetitive processes and data-intensive tasks, enabling business users to focus on higher-value work and customer-focused initiatives.
RPA enables organizations of all sizes, all users with varying levels of automation experience, to automate business processes to achieve breakthrough results.
Infinitum™ Visum, an internet connected mirror with an interactive touch screen, pre-loaded with a suite of innovative applications for personal convenience, entertainment and improved productivity.Its built-in connectivity supports IoT smart devices for connected lifestyles, transforming the way customers access digital content be at home, retail shops or hospitality facilities, opening up a new frontier of convenience and customer experience.
- Provide end-to-end solutions from software, hardware, integration services, big data analytics and seamless connectivity
- An array of pre-defined packages of industry-specific applications are readily available for property, hospitality and retail industries
- Offer software and hardware customization and user experience optimization tailored to meet different business needs
- Achieve high Service Level Agreement with 24/7 support
Smart glasses enable hotel staff to streamline guest check-in process when they use the glasses to scan the QR code the guests received when their bookings were confirmed, containing personal information and passport copies. Passport copies can be displayed on the glasses facilitates hotel staff to verify guests’ identity.
- Streamline guest check-in process and increase operational efficiency
- Improve customer service and enhance customer experience
Geomagnetic location-based technology
Utilizing the earth’s geomagnetic field, through smartphone’s compass can precisely locate individuals inside any buildings. This enables businesses to track customers’ location in real-time, navigate them to their point of interests and drive sales with proximity marketing.
- Low setup cost and minimal investment on hardware
- Empower businesses to track location of customers in real-time and navigate them to their point of interests
- Enable analysis of people flow and popular spots to maximize sales opportunities
- Enable proximity marketing to drive sales
An interactive digital signature enables businesses to drive sales online and offline when customers browse products intuitively, get detailed product information and make instant purchase by scanning the barcode navigating to the shops’ ecommerce platforms.
- Achieve Online-to-Offline commerce to drive sales
- Enhance customer experience with seamless shopping experience
- Enable 24X7 business operation to maximize profits
PCCW Solutions offers end-to-end eCommerce services and solutions from online store setup, webstore management, warehouse logistics, delivery service, payment gateway, digital marketing, data analytics to in-store digital solutions.
Riding on PCCW Solutions’ world-class Infinitum™ cloud platform, the eCommerce-as-a-Service is offered on subscription base, which provides high flexibility, scalability and cost-effectiveness for retailers to cater for their business needs.
- Enable businesses to kick start online business quickly and cost-effectively
- Gain comprehensive view of customer and product footage from in-store data
- Turn customer data into valuable insights for smarter decisions
In-store Digital Experience (AR/VR)
AR and VR offer retailers the opportunity to transform how they interact with the consumers. The United States will be the...LEARN MORE
The idea of proximity, the physical location of a product with respect to the consumer, involves a new dimension previously untapped...LEARN MORE
Digital Supply Chain
According to Kurt Salmon’s recent study, nearly 75% of surveyed retailers are currently implementing or piloting RFID...LEARN MORE
Intelligent unmanned store
Blending digital with physical, ecommerce players and retailers can adopt innovative technologies to create a seamless O2O shopping experience...LEARN MORE
Robotic Process Automation as a Service
RPA enables organizations of all sizes, all users to automate business processes to achieve breakthrough results...LEARN MORE
Electronic Smart Label
Retailers can leverage smart labels to maintain consistent pricing and product promotion responsively...LEARN MORE
Social Customer Relationship Management
Our integrated CRM solutions enable businesses to manage and track customer interactions holistically ...LEARN MORE
Live Chat System
Live chat is an effective tool to improve customer satisfaction and drive sales cost-effectively...LEARN MORE
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