Achieving High Performance Through Outsourcing

Given the dynamic complexity towards which our world is heading, businesses are becoming more multifaceted with enterprises expanding across borders, diversifying services and adopting newer technologies to scale the business. Simplification is essential to help enterprises focus on core business to achieve efficiency and productivity.

Simplification Strategies to Accelerate Growth

At PCCW Solutions, we help simplify your business processes with our full spectrum of outsourcing services which support your dynamic needs with minimal operational intervention. We believe that successful outsourcing is built on partnership with trust, transparency and agility.

We are committed to helping you

  • Enhance your operational efficiency with managed service desk
  • Provide seamless experience to your customers through our service management centre
  • Gather market insights to tailor your product and service strategy with the use of our big data and analytics services
  • Transform your business and achieve cost savings by divesting technology teams and assets

Enabling You to Meet Your Business Needs Tomorrow

Through our innovative solutions and best practise methodologies, we focus on critical business points to streamline processes and provide holistic customer experience.

PCCW Solutions Service Desk

Self-service solution portals
IoT integration
Chatbot and AI integration
24 X 7 contact centre supports
Multi-language support
End to end management of incidents and service requests
Self-service solution portals
IoT integration
Chatbot and AI integration
24 X 7 contact center supports
Multi-language support
End to end management of incidents and service requests

When you share success, it grows

Exceeding customer expectations

By enabling e-services through a mobile application, we helped a leading insurer increase customer satisfaction with shortened claim review and processing time

Protecting business continuity

The implementation of a network monitoring and intrusion detection service for a financial services client protected its business continuity with a secure network platform which ensured uninterrupted business operations

Improving efficiencies and saving costs

With the design and implementation of IT architecture and network, we completed the integration of various IT systems to support the collaborative community which led to improved operational efficiencies for a government client

Our Service Offerings

IT Outsourcing Business Process IT Management Value Added Services
  • Service desk and end user support
  • Data centre co-location
  • IT service management
  • Managed infrastructure services
  • Application development
  • SAP and Oracle application support and maintenance
  • Testing services
  • Campaign monitoring and marketing analysis
  • Customer communication management
  • Customer data and document management
  • Logistics and delivery management
  • Desktop management
  • IT security management
  • Network management
  • Operation management
  • Platform management
  • Security as a service
  • Backup as a service
  • Business resumption centre
  • Database as a service

Our Service Management Centre

To help you achieve operational excellence, we have put great focus on growing our team in South East Asia and delivery centres in the Philippines and mainland China. We have opened a new Service Management Centre in Manila to support your business growth across the region.

  • Accredited with ISO 9001, ISO 20000 and CMMI Level 5 quality certifications
  • Strong capabilities in server management, network support, security, database services and application monitoring

About PCCW Solutions

PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company in Hong Kong, mainland China and Southeast Asia. Ranked as No.1 IT Services Provider in Hong Kong by Gartner for eight consecutive year, PCCW Solutions is a vibrant organisation that is constantly growing and expanding its coverage, services and competencies.