Innovating holistic customer experience with intelligence

Improving customer satisfaction, transforming business with innovations, reducing costs via automation of sales processes, and customer self-service buying are the key drivers for enterprises to embrace digital commerce. However, enterprises find it challenging to deliver consistent customer experience across all sales channels, and provide personalised experiences customers want and the privacy they demand.

PCCW Solutions and SAP, at the forefront of providing cutting edge technologies, work together to enable enterprises build stronger relationship with customers and drive sales with seamless customer experience.

SAP has introduced SAP C/4HANA, a disruptive in-memory customer experience (CX) suite offering cloud solutions for marketing, commerce, sales, service, and customer data, combining the use of technologies like AI and machine learning to empower real-time engagements. The solutions support any go-to-market business model (B2C, B2B or B2B2C) under a single commerce platform. Additionally, it reduces the time-to-market with several industry accelerator packages. The commerce platform also provides pre-built integration to core SAP systems such as SAP S/4HANA and SAP ERP, which simplifies deployment, reduces risk and Total Cost of Ownership (TCO), helping enterprises stay ahead of the competition.

PCCW Solutions, as a certified Gold Channel SAP partner in Hong Kong and mainland China, holds a wealth of experience in implementing and upgrading all-rounded SAP solutions. We understand the business processes across different verticals and work closely with SAP in helping enterprises to improve operational efficiency and deliver excellent customer experience.

As the SAP certified provider in hosting services and cloud services for both Hong Kong and mainland China, PCCW Solutions delivers qualified and certified managed services for your mission critical SAP solutions, which guaranteed high standard of services combined with data centre, infrastructure and skilled SAP support consultants.

Benefits of SAP C/4HANA

Understand the customer as an individual and anticipate customer's needs to drive sales

Bring simplification to the purchasing process

Deliver personalised customer experience while maintaining privacy

Increase speed to market with an open and extensible customer experience platform that shortens innovation cycles via modern microservices architecture

Modular design for easier adoption of best-of-breed functionality

Case study

SAP unveiled in the product launch how is already using C/4HANA to transform how their customers shop for SAP applications and solutions. Running on SAP Customer Experience and SAP Commerce Cloud (SAP Hybris' digital commerce platform), SAP removed the silos people used to purchase from SAP, unifying the buying process on, becoming the one place where customers discover, try, buy, and use SAP and partner offerings in one centralised location.

SAP C/4HANA empowered connected, omni-channel commerce and intelligent experiences at the point of sale and at every touch point with SAP.