Application Management Services

Overview

The IT landscapes nowadays are getting more complex and costing to maintain. Traditional management approach can no longer serve the growing business needs.

PCCW Solutions goes on a “journey of exploration” to understand the clients’ business, helping them to achieve better business results and continuous measurement, and enable smart and efficient decision to drive down costs, improve quality, and accelerate business value.

PCCW Solutions demonstrates its competency in application management services through an integrated set of well-defined software engineering and management processes that are stable, repeatable and institutionalized under CMMI level 5, the highest maturity level rating for application management and development.

Service offerings

Features and Benefits

Our application management services can enhance overall performance of application management.

  • Stringent service management with continual tracking leading to SLA adherence with continuous improvement in baselines
  • Adapt well defined processes and ITIL best practices
  • ISO 20000 certified organization with services aligned to the ITIL framework to bring in synergy between various infrastructure components
  • Higher ticket resolutions at Level 1 by using strong knowledge management process and knowledge portal to resolve issues
  • Highly knowledgeable in the areas of J2EE, .NET technologies and enterprise applications

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