Service Overview
The cloud-based track-and-trace platform is specifically designed for manufacturers, supply chain operators and retailers, offering them real-time visibility and goods information all the way from production floor, warehouse to retail outlets. The platform improves supply chain collaboration and visibility by enabling users to track:
- WHAT the item is
- WHEN the item is at any location point
- WHY it is there
- WHERE it is going and where it has been
The track-and-trace platform meets today’s critical need for a highly-reliable and robust solution that can track and trace flow of goods and product information from point-of-manufacture to point-of-sale via a cloud-based platform.

Features
Real-time information
Gather real-time product information using data-capturing devices such as RFID readers and barcode scanners
Timeliness
Obtain critical business information round-the-clock to enable effective business status reporting
Global visibility
Connect and work with any EPCglobal standard-based network infrastructure worldwide to provide global trading partners with supply chain visibility
Lower total cost of ownership
A cloud-based platform requires no extra investment in IT infrastructure at any stage
Scalability and flexibility
An EPCglobal standard-based network infrastructure solution is fully scalable and upgradeable to allow addition of services and technologies
Interoperability
This independent software platform is fully interoperable with existing ERP and eLogistics Management System
High security throughout the supply chain
Ability to closely monitor the supply chain means products can be tracked from source-to-destination, helping to prevent counterfeiting activity

Service offerings
- Genuine product authentication solution
- Cold chain management solution
- eLogistics Management System
- Item level tracking solution
- Retail management system
- Consumer behaviour analysis
Customer benefits
Operational efficiency
Streamline the supply chain process to enhance operational efficiency and achieve greater profitability
Availability of product information
Real-time product tracking satisfies an increasing demand from global customers to have critical product information at their fingertips
Quality assurance
Establish a reliable global supply chain to ensure production and distribution of quality products and services
Delivery commitment guaranteed
Real-time tracking ensures product delivery commitments made by each link in the supply chain, thereby safeguarding client benefits
Package - Lenovo PCCW Solutions PaaS offerings
Standard service features |
RFID middleware for RFID adoption, track-and-trace and Walmart interface are standard service features |
Client-side hardware |
Optional with extra cost: RFID / barcode reader and printer |
Storage capacity inclusive in standard package |
1GB / month initially |
Charging scheme |
Yearly subscription |
Internet connection |
Optional with extra cost: BB, 3G, LAN, VPN, Wi-Fi |
Service support level |
7 x 24 hotline support |