PCCW Solutions' Membership Bonus Points System is a cost-effective cloud-based membership and bonus point solution, compatible with web and mobile platforms, that meets the needs of large and small retail chains across a variety of industries such as food and beverage, cosmetics, fashion, furniture, sports and electronics.
Large retail organizations managing multiple brands throughout several retail chains require a solid yet flexible platform that processes large-scale transaction quantities from hundreds or thousands stores across a number of countries and regions.
Multi-tier and cross-brand membership capabilities are essential when customers have a history of membership periods and when a customer holds several active brand memberships at the same time. The Membership Bonus Points System from PCCW Solutions enables a full life-time view of customer profiles with instant information covering history of membership periods, upgrades, downgrades and renewals.
Smaller retail chains can also benefit from the loyalty effects that were previously used by large retail chains with big budgets. PCCW Solutions provides a user-friendly and intuitive interface for retailers to manage their loyalty program settings and loyalty benefits without the need of consultants.
Location-based capability enables timely and relevant promotional messages delivered as scheduled to targeted customers via multi-channels including eDM, SMS and Push notification.
Mobile app provides merchants a channel for their customers to easily register as members, or enables them to retrieve an existing virtual membership card.
A web admin portal enables merchants to manage all information covering members, products,promotions and facilitates easy delivery of e-marketing messaging.
Merchants can create an online store via a mobile app to include product catalog,wish-list, hot-items, shopping cart and online payment for members to bookmark,order, redeem and purchase.
Reports for sales and marketing analysis are available to merchants from a web admin portal.
Benefits for retailers
- Cloud-based solution to minimize upfront investment cost
- Annual subscription scheme minimizes recurrent maintenance and upgrade costs
- Professional 24/7 support for both hardware and software
- Reduce cost of maintaining and managing physical membership cards by replacing with virtual versions
- Easy integration with any POS system
Facilitate customer engagement and retention:
- Location-based capability enables timely and relevant promotional messages delivered to boost sales via multi-channels including eDM, SMS and Push notification
Maximize business opportunities
- Facilitate accurate business decision-making based on analysis of purchasing behavior contained by sales and marketing reports
- Capture sales via an existing website shop and an online shop set up as a mobile app with our solution
Benefits for end customers
- Receive timely and relevant promotional messages
- Manage multiple virtual membership cards with peace of mind
- Make purchasing easier by using online shops available via mobile apps
PCCW Solutions offers a variety of packages with different features to meet the needs of retailers of all sizes, as well as companies, shopping malls and even clubs that want to manage membership, enhance relationships and communications and retain customers.
|Description||Ideal for individual shops or companies that focus on customer service, customer relationship management and mobile shopping||Ideal for shopping arcades with a diversity of small merchants wanting to retain customer loyalty||Ideal for large shopping malls with a diversity of chain stores and branded merchants wanting to drive traffic to the malls and enhance customer loyalty||Ideal for clubs and club houses wanting to manage membership programs|
App features for end customers
|Virtual membership card||Yes||Yes||Yes||Yes|
|Member registration and login||Yes||Yes||Yes||Yes|
|Gift redemption reminder/notification||Yes||Yes||Yes||Yes|
|Browse gift and product catalog||Yes||Yes||Yes||Yes|
|Create, manage and check the shopping wish list||Yes||Yes||Yes||Yes|
|Store locator function||Yes||Yes||Yes||Yes|
|Check points earned and balance||Yes||Yes||Yes||Yes|
|Collect and order gifts||Yes||Yes||Yes||Yes|
|Buy products online||Yes||-||-||Yes|
|Check order history||Yes||Yes||Yes||Yes|
|Upload images and documents||-||-||-||Yes|
|Choose product delivery destination||Yes||-||-||-|
|Enable social network sharing||Yes||Yes||Yes||Yes|
|Subscribe and check newsletter||Yes||Yes||Yes||Yes|
|Register for events||-||-||-||Yes|
Features for merchants
|Configure user interface, choose color tone, change landing page design||Yes||Yes||Yes||Yes|
|Manage gifts redemption and product sales via app and online shop||Yes||Yes||Yes||Yes|
|Browse gift and product catalog||Yes||Yes||Yes||Yes|
|Manage shop location information||Yes||Yes||Yes||Yes|
|Manage members' bonus points||Yes||Yes||Yes||Yes|
|Manage and set rules for membership||Yes||Yes||Yes||Yes|
|Send eDM to members||Yes (once a month free)||Yes (once a month free for all merchants)||Yes (once a month free)||Yes (once a month free)|
|Send mobile push notification to members||Yes (once a month free)||Yes (once a month free for all merchants)||Yes (once a month free)||Yes (once a month free)|
|Send location-based push notification to members||Yes||Yes||Yes||Yes|
|Send SMS to members (optional)||-||-||-||Yes|
|Manage product delivery and order fulfillment||Yes||-||-||-|
|Enable member filtering for promotion to target members||Yes||Yes||Yes||Yes|
|Payment gateway for online shop (optional)||Yes||-||-||-|
|Reports on member activities, transaction, all e-messaging for analysiss||Yes||Yes||Yes||Yes|
|Report on online payment (optional)||Yes||-||-||Yes|
|Manage paid membership fee (optional)||Yes||-||-||Yes|
|Manage newsletter delivery||Yes||Yes||Yes||Yes|
|Manage facility booking||-||-||-||Yes|
|Manage event registration||-||-||-||Yes|
View and download PCCW Solutions' brochures.
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