We can support your day-to-day IT administrative operations such as data and backup management and batch job execution. By improving process maturity, you can enjoy greater discipline in the development process. Operation management solutions enable speedy identification of the problem flow and change flow, and management of the entire enterprise in a more systematic way. They support the IT directorate in its delivery of services.
Our Application Management Services Centre (AMSC) acts as a centralised technical and customer front desk on problems, change requests and advisory through telephone and emails. It provides round-the-clock services on service assurance, application support and recovery, problem management and reporting, change management and reporting and service level management. It also contains technical professionals of different practises.
Together with technical support services by AMSC, regardless of whether the enquiries come from end users or content editors, all system, database, middleware and application support related issues can be dealt with through a single point of contact. To complement the backend, help-desk services include application and traffic monitoring, problem escalation, service recovery, ad hoc or periodic reporting, and monitoring management. All support services can be centralised, maintained and managed by AMSC.
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