SAP Application Managed Services

Overview

Striving for balance between the budget concerns of technical support and addressing the needs of internal stakeholders has been a tough task for IT departments. Enterprise software customers are now free to choose the support and maintenance provider that best fits their needs and budget.

With strong expertise in SAP Solutions implementation, upgrade and consulting for customers, PCCW Solutions provides comprehensive and round-the-clock enterprise application managed services for SAP applications, through a team of dedicated and experienced SAP support consultants.

Service offerings

24 x 7 system and applications support and consultancy services

User and authorization management

Change management

Programming support

Batch and background job management

Regular system health check

Provision of incident report and regular review meeting

Helpdesk (Hotline, email and online portal)

Feature and Benefits

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