BANKING, FINANCIAL SERVICES AND INSURANCE

FTLife Digitizes End-to-End Processes with Mobile Sales Tool on Next Generation Insurance Platform

Company profile

FTLife Insurance Company Limited (FTLife) is one of Hong Kong’s most well-established life insurance companies and a wholly-owned subsidiary of NWS Holdings Limited. It serves individual and institutional clients from a diverse portfolio of financial protection and wealth management products. Capitalizing on a heritage of professionalism and excellence in serving clients, FTLife seeks to become a leading insurance group in Asia.

Challenges

With InsurTech reshaping the industry, FTLife aims to combine traditional insurance operations with cutting-edge technologies for greater market competitiveness. FTLife seeks to develop a robust IT platform with specially-designed mobile application for digitizing core buying processes to create modern experiences for winning mobile-first customers.

At its core, insurance is an industry fueled by changes, in which technologies and innovations play a critical role in winning the mobile-first customers. By deploying the mobile sales tool of the next-generation insurance platform developed by PCCW Solutions, FTLife is offering more business value and better customer experiences to drive growth.

Solutions

PCCW Solutions’ Next Generation Insurance Platform is integrated with mobile sales tool, where FTLife’s agents and brokers can enter customer’s personal information, conduct needs analysis, get instant quotation, complete Know-Your-Customer process, accept premium payment, submit and complete the application through the digital channels.

Value created


The platform supports straight through processing to digitize customer journey end-to-end, with faster quotation and contractual process to enhance customer experience, shorten sales cycle and generate more sales. The solution features seamless online and offline access with automatic two-way synchronization, enabling the sellers to serve clients anytime, anywhere. Data synchronization empowers information analysis, facilitating the recommendation and decision-making processes.

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