RETAIL, MANUFACTURING AND LOGISTICS

Citygate Integrated Project Elevates Customer Experience with Total IT and ELV Solutions

Company profile

Newfoundworld Investment Holdings Limited (Newfoundworld) is a consortium of Swire Properties, Hang Lung Properties, Henderson Land Development, New World Development and Sun Hung Kai Properties. It is the registered owner of Citygate, a commercial complex adjacent to the Tung Chung MTR station in Hong Kong, comprising a shopping center called Citygate Outlets, the Novotel Citygate hotel and an office tower.

Challenges

As Hong Kong's premier outlet mall located in Tung Chung, Citygate Outlets has doubled the amount of retail space with the opening of the new extension, which requires ELV solutions. The development of the new extension also features the new five-star 206 rooms and suites luxury boutique hotel, The Silveri Hong Kong – MGallery, which is in need of IT and ELV solutions. With a tight project timeline, the solutions need to support efficient operations, deliver differentiated services and guest experience.

PCCW Solutions is instrumental in ensuring our IT and network upgrade project success. With well-defined scope of work, professional execution and strong support from the project management team, we are glad that the implementation went smoothly without interrupting our business operations during renovation.

Mr. Chan Yuen Wai

Deputy Project Director
Newfoundworld Project Management Limited

Solutions

PCCW Solutions is designated to design and implement comprehensive ELV systems for the new extension of Citygate Outlets and Silveri Hotel, including CCTV Video Surveillance, Walkie Talkie System, Public Address System, Access Control System and Security System. Well performing with professionalism and service commitment, PCCW Solutions is awarded with another project of deploying the ICT network and supplying network infrastructure for Silveri Hotel, including Wi-Fi and IPTV network, server and storage etc., in adjacent to the ELV systems implementation initiated earlier.

Value created

The multi-technology project blends technical expertise and technology and is delivered on time and on budget. The Silveri Hotel achieves stable hotel connectivity with great Wi-Fi network capacity and coverage, while communications and security are enabled with the sophisticated ELV systems. Citygate Outlets achieves higher operational efficiency, lower costs, greater guest satisfaction and competitive edge, reinforcing its position as Hong Kong’s leading shopping destination.

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