Public Sector

Housing Authority:
Human Resources Management System
and Employee Payroll System


The Hong Kong Housing Authority (HA) has more than 10,000 employees. Its previous human resources system was developed in the early 1990s and seemed unable to meet future demands. The HA has awarded the project to PCCW Solutions, who partners with Oracle to provide the Human Resources System. PCCW Solutions itself was the first Southeast Asia user of this system. This, coupled with the fact that PCCW Solutions has similar staff numbers and administrative issues as the Housing Authority, led the HA to push ahead with PCCW Solutions on this project.

We have developed competency profiles for our staff members and would like to apply them in different areas. The Human Resources Management System will provide an integrated system that will facilitate such functions as performance management and development.

Anthony Mak

Chief Manager/Human Resource DevelopmentHong Kong Housing Authority


Upgrading IT systems and implementing new operational procedures is always difficult, but when you're dealing with thousands of employees, that task takes on nightmarish potential. With the Housing Authority's six branches, there were six distinct user voices to take into account. Multiply that by Oracle's many modules, and the establishment of user consensus and endorsement for the entire system could have been a lengthy process. However, everything had to be done within the project timeline.


The Housing Authority contracted PCCW Solutions to provide, in association with its vendor partners, all hardware, software, consultancy, installation, commissioning, maintenance, training and other related services for the Human Resources Management System and Employee Payroll System.

Value created

The solution helped the employees of Hong Kong government's Housing Authority by shifting internal administrative processes to self-service. The integrated system reduces paperwork, facilitates the implementation of competency-based Human Resources Management practises and can improve performance management and development. It helps this large-scale organisation to roll forward to meet the demands of 21st century business head on.