Retail, Manufacturing and Property
The LOHAS Mall Delivers Personalised Experience with Integrated Smart Mall Platform
Company profile
The LOHAS is a 480,000-square-foot mega shopping mall under MTR Corporation, being home to nearly 150 retail tenants including entertainment, leisure and community facilities. The LOHAS features the largest indoor ice-skating rink in Hong Kong, the largest cinema in the whole Tseung Kwan O town, and high-technology entertainment facilities, etc.
Challenges
The LOHAS requires a smart platform fully integrated with the MTR mobile app and various systems. The solution is expected to strengthen the unique positioning of The LOHAS as a smart and stylish shopping destination, which not only attracts local residents but also shoppers from nearby districts, and secures customer loyalty.
The integrated smart mall platform developed by PCCW Solutions empowers The LOHAS as a comprehensive lifestyle landmark, delivering seamless shopping experience and differentiated services by incorporating smart technology into everyday life.
Solutions
PCCW Solutions is designated to design and build the integrated smart mall platform for The LOHAS, seamlessly integrated with the MTR mobile app, car park management system, on-premises facilities and other third-party online services.
Value created
Customers can easily browse facility information in real-time, increasing customer convenience and mall’s facilities usability. Customers can also enjoy an array of self-services, enhancing customer experience and satisfaction.
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